FAQ

If your recharge was unsuccessful but your money was deducted, please contact our support team with your transaction details. We will investigate and resolve the issue promptly.

A 'Pending State' message usually indicates a network issue. Please wait a few minutes and check your balance. If the issue persists, contact our support team.

If you're unable to recharge, ensure you have a stable internet connection and sufficient funds in your wallet. If the problem continues, reach out to our support team.

Unfortunately, recharges to incorrect numbers cannot be reversed. Please double-check the number before confirming your transaction.

Ora App runs on android and web only. We may discontinue our Telegram Bot in the future.

You can pay using your wallet balance, debit/credit card, or bank transfer. Select your preferred payment method during checkout.

Select 'Credit/Debit Card' as your payment method, enter your card details, and complete the transaction securely.

Yes, you can use Internet Banking. Select 'Bank Transfer' and follow the instructions to complete your payment.

No, there are no hidden charges. The total amount displayed during checkout is the final amount you will pay.

No, registration on Ora is completely free. You only pay for the services you use.

Yes, your account information is secure. We use advanced encryption to protect your data.

Ora allows you to recharge, pay bills, and book services seamlessly. Simply select the service, enter the required details, and complete your payment.

Cashback is credited within 24 hours of a successful transaction. If you haven't received it, please contact our support team.

Click on 'Forgot Password' on the login page, enter your registered email, and follow the instructions to reset your password.

To close your account, contact our support team. Note that this action is irreversible.